SCCM Support Engineer with German/French

Microsoft Cairo

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Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.
  • As a member of a team, solve technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are often technically complex, and are politically charged situations as well, requiring the highest level of customer service and technical skills.
  • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Write complex technical articles and sample programs for knowledge base.
Job Requirements

Required Qualifications:

  • Good Communication Skills - spoken and written English (including technical writing). Excellent demonstrated customer service skills and customer focused attitude required.
  • Two or more years’ experience in systems development, network operations, software support or I.T. consulting.
  • Effective learning skills, Works well in a team and virtual team environment.
  • Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability. Genuine passion for technology and desire and aptitude to increase technical skill level required.
  • Knowledgeable about Microsoft® Endpoint Configuration Manager aka Microsoft® System Center Configuration Manager and Microsoft® Windows OS.

Preferred Qualifications:

  • Two or more years industry experience with Microsoft Server products.
  • Additional language skills, preferable French or German.
  • MCSE + I/MCSD/MCDBA preferred.
  • Demonstrated industry programming experience in C or C++.
  • Additional Technology Certifications preferred - Linux, Cisco, Unix, Dell, etc.
  • Education B.S. degree in C.S. or E.E. or equivalent
About this Company

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services.

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