Customer Service Representative

Al DEYAA Telecom - 6th Of October, Giza

224
Applicants for
1 open position
205
Viewed
32
In Consideration
140
Not Selected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
3,900 to 4,000 EGP per month
Vacancies:
1 open position
About the Job
  • Effectively manage large amounts of calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Raising customer's requests on CRM.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
Job Requirements
  • Good knowledge of relevant computer programs and telephone systems.
  • English speaking candidates only can apply (95% of our client base are English speakers only).
  • Interpersonal skills.
  • Cool-tempered and able to handle complaints.
  • Graduated only.
  • A resident near 6th October ( Egypt- Giza) or nearby.
About this Company

Headquartered in Dubai, The United Arab Emirates, Al Deyaa is a business solutions company and a channel partner of Etisalat ( link to their profile), one of the world’s leading telecom groups in emerging markets.

We are specialized in the Marketing and Sales... (More)

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