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Aftersales - Customer Service - ...

Al Rabat
Nasr City, Cairo

Aftersales - Customer Service - (Real-Estate)

Nasr City, CairoPosted 2 months ago
114Applicants for2 open positions
  • 24Viewed
  • 12In Consideration
  • 3Not Selected

Job Details

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Job Description

  • Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
  • Handle all customer inquiries received timely and professionally.
  • Understanding customers' needs and identifying their problems.
  • Handle all the contract preparation processes.
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Contribute all the after-sales services to the clients.
  • Interact with customers to provide information in response to inquiries, and ensure customer satisfaction.
  • Update the client’s account data on the company database to follow up on payment status, and review contracted unit updates.
  • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Contribute to submitting the reports and documentation regarding the clients…

Job Requirements

  • Proven working experience as a CS Specialist not less than 1 year, Real estate experience is Must.
  • Excellent Communication skills, Presentation, and problem-solving skills.
  • Good user of CRM systems, MS Office
  • Customer orientation and ability to adapt/respond to different types of characters
  • Nasr city or nearby areas.
  • High Self-esteem and confident

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