Senior IT Technical Support Coordinator

TroxTiba - 10th Of Ramadan City, Cairo

Applicants for
1 open position
In Consideration
Experience Needed:
5 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Social and Medical Insurance
1 open position
About the Job
  • Provide full support to the organizational PC/Laptop.
  • Maintain hardware equipment on a working condition.
  • Performing preventive maintenance.
  • Timely and accurately, respond to the assigned tickets and emails.
  • Coordinate with other team members to achieve user satisfaction.
  • Maintaining Anti-Virus for keeping the organization free of viruses.
  • Monitor Assigned Branches Connectivity.
  • Replace, renew and configure old hardware.
  • Update windows and other desktop applications.
  • Monitor Information Security Policy Execution.
  • Scheduled backup of users’ data.
  • Installing and configuring computer hardware, operating systems, applications printers and scanners for Users
  • Diagnosing and solving hardware/software faults occurred for users
  • Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.
  • Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
  • Escalate any incapable technical issues to the Senior Technical support engineer.
  • Undertake any other reasonable task as assigned.
  • Investigate new technologies.
Job Requirements
  • A Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent
  • Expert in Microsoft Office Products
  • Expert in Microsoft Windows Client Support
  • Excellent Hardware Maintenance Skills
  • Knowledge of networking is preferred.
  • Excellent command of the English language
  • Ability to communicate and interact successfully with others
  • Ability to develop and maintain positive professional relationships with colleagues.
  • Excellent oral and written communication skills.
  • Excellent Problem solver and technical documenter
  • Ability to detect problems and search for solutions
  • Ability to work both independently.
  • Ability to work under pressure to meet deadlines while maintaining quality
  • Proactive and self-motivated
  • ERP system knowledge
About this Company


TROX – the art of handling air.

TROX is a global leader in the development, production and sale of components, units and systems for the ventilation and air conditioning of rooms. With 27 subsidiary companies in 25 countries on five... (More)

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