IT Technical Support Specialist

International Business Systems I.B.S. - Mokattam, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3,000 to 5,000 EGP per month
1 open position
About the Job
  • Act as the first line of support, provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install and configure computer hardware operating systems and applications.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required.
  • Assist with onboarding of new users, manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Research for solutions using available information resources, advise user on appropriate action.
  • Monitor and maintain computer systems and networks.
  • Providing support, including procedural documentation and relevant reports.
  • Supporting the roll-out of new applications.
  • Prioritizing and managing many open cases at one time, responding within agreed time limits to support tickets.
  • Maintain inventory of all equipment, software and software licenses.
  • Stay current with system information, changes and updates, Testing and evaluating new technology.
Job Requirements
  • Candidate must be a resident of nearby areas (Nasr City, 5th settlement, Heliopolis, Mokattam, Maadi)
  • 2 years experience working in a Windows/Cisco/ Network Environment.
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users.
  • A set of skills required (learning skills, Customer service orientation, Problem analysis, Problem-solving, Adaptability, Team interaction, Planning and organizing, Attention to detail, Stress tolerance)
  • Microsoft Active Directory maintenance and Exchange background is a plus
  • PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity - Ethernet, TCP/IP and VPN, including physical connection (cables, switches, Wi-Fi access points, routers) and logical/ software.
  • Experience with backup products, antivirus desktop security products, and common support tools and applications.