Technical Support Manager

Confidential Company - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
10 to 15 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Make a plan every month to renew the exhibitions, then present them to the Marketing Director to discuss the possibilities of implementing improvements .
  • Professional to hold seminars & train newcomers & customers and explain the products, how to use them, and the features & right application of our products.
  • Designing and implementing artistic and decorative works related to the company's products in the company's fairs and exhibitions of others according to the direct manager's instructions.
  • Doing experiments and samples on the company's products and surveying competitors' similar products, comparing them and how to benefit from these comparisons in coordination with R&D Departments.
  • Regular maintenance of exhibitions and their needs.
  • Making the required technical samples as required and submitting them to the technical QC & RD department according to the direct manager’s instructions.
  • Preparing the required samples for the projects to show the advantages of the company's products and according to the work requirements.
  • Equipment of the company's new exhibitions, as well as third-party exhibitions and its requirements of equipment and paint works.
  • Receiving the customers complaints to investigate the root technical cause in coordination with production & QC teams to reach the right solution and recommends how to compensate customers.
  • Full technical awareness of the know-how about the application of the products, their traits, defects, advantages, technical problems and their settlements.
  • Receiving production samples to test them and how to be identical to technical specifications before launching to market
  • Promote new products ( technical wise ) and how to market them in coordination with R&D and marketing teams .
  • Follow-up technicians technically and administratively and work to raise their technical and skill level.  
  • Adhere to the general safety and industrial safety instructions.
  • Adhere to the company’s work instructions and laws.
  • Carrying out any other tasks and responsibilities based on the assignment of the direct official, which falls within the specialty
Job Requirements
  • Bachelor degree
  • At least 10 years' experience in the same position in a multinational company.
  • MBA Holder preferred.
  • Dynamic, Active, Cairo or nearby areas residents.
  • Solid experience in managing different  functions (Professional to hold seminars & train newcomers & customers and explain the products,Designing and implementing artistic and decorative works  etc...)