Call Center Agent

IFSM - Cairo

61
Applicants for
1 open position
5
Viewed
Experience Needed:
3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
  • Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
  • Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
  • Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
  • Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
  • Use available learning methods and tools to develop own skills.
  • Use the available tools and systems to document customer requests and to provide the correct information and services.
  • Update own awareness of all the services and products provided by the company.
  • Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems