Assistant Customer Service Engineer

ITS - Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Act as a single point of contact for all our local and international clients.
  • Receive incidents and requests logged via Calls, Email and Web Access.
  • Perform initial troubleshooting steps and resolve internal cases and incidents.
  • Categorize and assemble all customer case requirements and pass them on to dedicated support teams.
  • Validate that tickets received comply with the terms of valid customer contracts
Job Requirements
  • Bachelor's degree in computer science.
  • 0-2 years of experience in the IT field.
  • Cooperative attitude.
  • Customer-oriented approach.
  • Strong communication skills.
  • Self learner.
  • Able to work in a team.
About this Company

Since 1981, ITS has been a leading integrated information technology and services solutions provider. ITS targets wide range of industry segments to offers world-class IT solutions. We have showcases high success in implementing cutting-edge IT business solutions.

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