Skills And Tools:
- You will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services.
- Act as a technical focal point in relationships with other companies.
- Exhibit leadership through personal responsibility, accountability and teamwork.
- Manage critical situations on technical and relationship level.
- Use trace analysis or troubleshooting skills to analyze problems and develop solutions to meet customer needs.
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.
- Knowledge of M365 suite, Microsoft Teams and Skype for Business products.
- Experience using common troubleshooting tools.Complementary Technical Requirements
- Knowledge of TCP/IP networking, switches, routers, firewalls and protocols.
- Knowledge of Exchange, Active Directory, ADFS experience.
- Knowledge of Voice communications.
- Knowledge of Skype for Business hybrid deployments.
- Other Cloud products.Competences
- Excellent written and oral communication skills;
- Experience of building relationships with customers;
- Self-motivation and an ability to use initiative;
- Demonstrated ability to work independently and to adapt to ambiguous and changing situations;Preferred Competences:
- 2+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education;
- Bilingual – preferred though not required: Spanish, French, German, Italian, Portuguese;
- Recent work experience in a customer facing support role;
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