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Skype/Teams Support Engineer

Microsoft - Cairo, EgyptPosted 1 year ago
72People have clicked1 open position
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Job Details

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Job Description

  • You will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services.
  • Act as a technical focal point in relationships with other companies.
  • Exhibit leadership through personal responsibility, accountability and teamwork.
  • Manage critical situations on technical and relationship level.
  • Use trace analysis or troubleshooting skills to analyze problems and develop solutions to meet customer needs.
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.

Job Requirements

Technical Requirements

  • Knowledge of M365 suite, Microsoft Teams and Skype for Business products.
  • Experience using common troubleshooting tools.Complementary Technical Requirements
  • Knowledge of TCP/IP networking, switches, routers, firewalls and protocols.
  • Knowledge of Exchange, Active Directory, ADFS experience.
  • Knowledge of Voice communications.
  • Knowledge of Skype for Business hybrid deployments.
  • Other Cloud products.Competences
  • Excellent written and oral communication skills;
  • Experience of building relationships with customers;
  • Self-motivation and an ability to use initiative;
  • Demonstrated ability to work independently and to adapt to ambiguous and changing situations;Preferred Competences:
  • 2+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education;
  • Bilingual – preferred though not required: Spanish, French, German, Italian, Portuguese;
  • Recent work experience in a customer facing support role;

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JobsIT/Software DevelopmentSkype/Teams Support Engineer