Call Center Account Manager

360Imaging - Dokki, Giza

206
Applicants for
1 open position
21
Viewed
11
In Consideration
9
Not Selected
Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • In charge of developing and coaching Managers, guiding and checking their planning, administering, recognition and reward programs as well as disciplinary procedures
  • Ensure all team leaders are working effectively with their point of contact towards the control/ improvement of a KPI and allow them to truly manage the KPI they are in charge of.
  • Responsible for real time shift management of production, building and executing action plans, communicating shift trends/concerns to upper management. Presenting the account status to the company’s executives on monthly and quarterly basis (Monthly / Quarterly Business Reviews).
  • Communication with other departments to develop and drive the business leading to better performance and growth.
  • Responsible for maintaining the positive environment and motivation in my Line of Businesses (Events, rewarding programs, open chats and focus groups).
Job Requirements

Profile:

  • Education: Bachelor’s Degree
  • Professional experience: 5+ years of managerial experience (3+ years of call center experience preferred)
  • Language: Fluent Written and Spoken English

Technical Skills :

  • Data analysis & action planning
  • WFM forecasting & capacity planning
  • Microsoft Office Package

Behavioral Skills :

  • Critical thinking and problem-solving skills
  • Planning and organizing
  • Communication skills
  • Leadership
  • Conflict management
  • Adaptability
About this Company

360imaging is the world leader in the field of computer guided surgery and 3D Dentistry offering highly innovative products that allows dentists to simulate medical surgeries in 3D using the latest 3D and Medical Imaging Technologies.

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