Call Center Account Manager
3Sixty -
Dokki, GizaPosted 4 years ago208Applicants for1 open position
- 21Viewed
- 11In Consideration
- 9Not Selected
Job Details
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Job Description
- In charge of developing and coaching Managers, guiding and checking their planning, administering, recognition and reward programs as well as disciplinary procedures
- Ensure all team leaders are working effectively with their point of contact towards the control/ improvement of a KPI and allow them to truly manage the KPI they are in charge of.
- Responsible for real time shift management of production, building and executing action plans, communicating shift trends/concerns to upper management. Presenting the account status to the company’s executives on monthly and quarterly basis (Monthly / Quarterly Business Reviews).
- Communication with other departments to develop and drive the business leading to better performance and growth.
- Responsible for maintaining the positive environment and motivation in my Line of Businesses (Events, rewarding programs, open chats and focus groups).
Job Requirements
Profile:
- Education: Bachelor’s Degree
- Professional experience: 5+ years of managerial experience (3+ years of call center experience preferred)
- Language: Fluent Written and Spoken English
Technical Skills :
- Data analysis & action planning
- WFM forecasting & capacity planning
- Microsoft Office Package
Behavioral Skills :
- Critical thinking and problem-solving skills
- Planning and organizing
- Communication skills
- Leadership
- Conflict management
- Adaptability
