IT Support Engineer

eBenefits Network - Sheraton, Cairo

328
Applicants for
1 open position
10
Viewed
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Act as first line support for end users & apply IT standards.
  • Install, modify, and repair computer hardware and software.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Utilize and maintain the help desk tracking software.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Customer service orientation.
  • Document internal procedures.
Job Requirements
  • B.Sc. degree in computer science or any related fields
  • 1+ Year of experience in that field
  • Very Good in English
  • Knowledge in IT Systems and network is mandatory
  • Good analytical and problem-solving skills.
  • Principles of windows, office, network.
  • Work under pressure.
  • AWS, CCNA and MCSA knowledge is a plus
About this Company

eBenefits Network (eBN) is a cloud-based service provider that automates the employee benefits enrollment process by seamlessly and securely integrating employer’s HR system with those of their benefit insurance carriers and providers. At eBN, we’re dedicated to simplifying... (More)

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