Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Act as first line support for end users & apply IT standards.
- Install, modify, and repair computer hardware and software.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Utilize and maintain the help desk tracking software.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Customer service orientation.
- Document internal procedures.
Job Requirements
- B.Sc. degree in computer science or any related fields
- 1+ Year of experience in that field
- Very Good in English
- Knowledge in IT Systems and network is mandatory
- Good analytical and problem-solving skills.
- Principles of windows, office, network.
- Work under pressure.
- AWS, CCNA and MCSA knowledge is a plus
