Tier 2 Senior Technical Support Engineer

Audio Technology - Heliopolis, Cairo

88
Applicants for
2 open positions
40
Viewed
15
In Consideration
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
2 open positions
About the Job
  • Manage & provide the technical support to the Tier-1 support team for daily requests received for paid visits and CM visits for the maintenance contracts
  • Manage the products under maintenance with the OP Team until picked up from Service Center until deliver, install, configured and start up the system
  • Responsible to perform the site survey required for SLA’s under study to provide the technical information required to contracts team
  • Responsible to provide the technical support for support the Tier-1 support during the malfunction require second level of troubleshooting
  • Responsible to provide the quarterly periodic PM visits schedule for every account assigned
  • Responsible to manage & perform the DEMO requests cycle with OP Team
  • Manage the technical training requests with the OP team required for Tier-1 Support
  • Responsible to close the cycle of paid visit to facilitate the collection process
  • Responsible communicate with the manufacturers and suppliers regarding the technical & technology topics
  • Responsible to escalate the technical problems with the manufacturers to find out the resolution
  • Responsible to provide the technical support for service center if require to close the problem
  • Responsible to escalate reports regarding technical evaluation for the Tier-1 support.
Job Requirements
  • Experience: 3+ years of Physical Security systems or Networking experience in a technical support or Installation.
  • Education: Bachelor of Engineering – Electronics and Communications Dept. or Computer Engineering Dept.
  • Desired Skills: Experience troubleshooting and correcting Jitter, Latency, and Packet loss across public or enterprise networks using network analysis tools.
  • CCNA certification (preferred)
  • Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
  • Strong technical and analytical skills.
  • Solid hands on experience of Windows servers, Active Directory, Exchange Server, ISS, and Microsoft networking (DHCP and DNS)
  • Solid experience in problem analysis and resolution of software problems.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Optimal installation configurations in a complex network environment.
  • Strong written and verbal communication skills.
  • Installing and servicing integrated security and access/video systems.
  • Experience installing IP cameras and/or NVRs
  • Understanding of and experience working with electrical circuits
  • Must have the ability to establish rapport and motivate associates at all levels in an effective manner
  • Must have ability to manage multiple tasks simultaneously
  • Must possess strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook, Word, PowerPoint, and Excel.
  • Self-motivated and desire to succeed
  • Must have strong organizational skills
  • Strong mechanical skills
  • Experience installing and terminating CAT 5/6 and Fiber Optic cable
  • Excellent communication (Oral/Written) / interpersonal skills
  • Ability to travel as needed.
About this Company

Audio Technology S.A.E.
Audio Technology S.A.E. is a dynamic system integrator and a market leader in the field of light current services, and integrated CCTV systems. Founded in Cairo in 1993 with an entrepreneurial vision to empower businesses to accelerate, the... (More)

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