Tier 2 Senior Technical Support Engineer

Audio Technology - Heliopolis, Cairo

Applicants for
2 open positions
In Consideration
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
About the Job
  • Manage & provide the technical support to the Tier-1 support team for daily requests received for paid visits and CM visits for the maintenance contracts
  • Manage the products under maintenance with the OP Team until picked up from Service Center until deliver, install, configured and start up the system
  • Responsible to perform the site survey required for SLA’s under study to provide the technical information required to contracts team
  • Responsible to provide the technical support for support the Tier-1 support during the malfunction require second level of troubleshooting
  • Responsible to provide the quarterly periodic PM visits schedule for every account assigned
  • Responsible to manage & perform the DEMO requests cycle with OP Team
  • Manage the technical training requests with the OP team required for Tier-1 Support
  • Responsible to close the cycle of paid visit to facilitate the collection process
  • Responsible communicate with the manufacturers and suppliers regarding the technical & technology topics
  • Responsible to escalate the technical problems with the manufacturers to find out the resolution
  • Responsible to provide the technical support for service center if require to close the problem
  • Responsible to escalate reports regarding technical evaluation for the Tier-1 support.
Job Requirements
  • Experience: 3+ years of Physical Security systems or Networking experience in a technical support or Installation.
  • Education: Bachelor of Engineering – Electronics and Communications Dept. or Computer Engineering Dept.
  • Desired Skills: Experience troubleshooting and correcting Jitter, Latency, and Packet loss across public or enterprise networks using network analysis tools.
  • CCNA certification (preferred)
  • Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
  • Strong technical and analytical skills.
  • Solid hands on experience of Windows servers, Active Directory, Exchange Server, ISS, and Microsoft networking (DHCP and DNS)
  • Solid experience in problem analysis and resolution of software problems.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Optimal installation configurations in a complex network environment.
  • Strong written and verbal communication skills.
  • Installing and servicing integrated security and access/video systems.
  • Experience installing IP cameras and/or NVRs
  • Understanding of and experience working with electrical circuits
  • Must have the ability to establish rapport and motivate associates at all levels in an effective manner
  • Must have ability to manage multiple tasks simultaneously
  • Must possess strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook, Word, PowerPoint, and Excel.
  • Self-motivated and desire to succeed
  • Must have strong organizational skills
  • Strong mechanical skills
  • Experience installing and terminating CAT 5/6 and Fiber Optic cable
  • Excellent communication (Oral/Written) / interpersonal skills
  • Ability to travel as needed.
About this Company

Audio Technology S.A.E.
Audio Technology S.A.E. is a dynamic system integrator and a market leader in the field of light current services, and integrated CCTV systems. Founded in Cairo in 1993 with an entrepreneurial vision to empower businesses to accelerate, the... (More)

See all Careers and Jobs at Audio Technology