Social Media Moderator

Confidential Company - Downtown, Cairo

Applicants for
2 open positions
In Consideration
Not Selected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
2 open positions
About the Job
  • Act as the digital moderator for all inquiries and general engagements on digital channels we own.
  • Oversee our community moderating all questions, comments & concerns in an effort to put a personal touch and connection to our brands.
  • Creative thinking is a big plus for this position. Use your creative talent and good use of your phone, applications, filters, stories, etc. to support the organic growth of our channels.
  • Maintain an average response time of 30 Mins or less on all social channels.
  • Responsible for knowledge transfer to senior management.
Job Requirements
  • Familiar/actively engaged in social media
  • 1 Year Experience is MUST
  • Previous customer service experience required
  • Logical problem-solving skills and ability to multi-task
  • Proven oral and written communication skills (Arabic & English)
  • Ability to work under pressure
  • Must have a keen sense of attention to detail, taking the initiative.
  • 1 Day off – rotational shift