Collection And Retention Advisor

Etisalat Global Services - Maadi, Cairo

208
Applicants for
50 open positions
2
Viewed
1
Not Selected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,800 to 4,500 EGP per month
Languages:
English
Vacancies:
50 open positions
About the Job
  • Ability to access the customer’s needs by probing and uncovering their pain, building rapport, and negotiating to achieve a mutually beneficial one-call resolution.
  • Professionally manages difficult or emotional customer situations respond promptly to customer needs and respond to requests for service and assistance.
  • Exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive, high performing atmosphere; self-motivated with a passion for people.
  • Promotes and sells client products and services by emphasizing product features based on customers’ needs.
  • Continually improves knowledge of company services and promotions.
  • Analyze customer feedback and develop new techniques to ensure customer retention.
  • Provide excellent customer services and ensure customer satisfaction.
Job Requirements
  • Graduates only.
  • Excellent English Speakers.
  • Negation & communication skills.
About this Company

Etisalat Global Services is a world class Business Process Outsourcing Service Provider offering contact center services.
We are serving the Egyptian market as well as international markets. We provide excellent multilingual customer care which serves clients across different channels.

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