Senior Application Support Engineer

SIEMENS - Cairo

35 people have clicked
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Provide general application support and trouble-shooting/problem-solving to internal and external customers using phone, screen sharing and email.
  • Trouble-shoot software problems and find solutions, workarounds and communicate solutions to customers
  • Document software defects in our bug-tracking database and document solutions in our customer-facing knowledge base. Documented solutions often require creation of short videos.
  • Opportunities for career growth include:
  • Providing formal software application training to customers.
  • Providing professional consulting to our customers on application installation and setup, creating automation scripts, validating or creating models for our analysis applications.
  • Providing professional consulting delivering analysis services and/or creation of customer HyperLynx DRC rules
Job Requirements
  • Education: BSEE or MSEE. Work experience or college project experience and understanding of the PCB design process is required.
  • Familiarity with any PCB design tool such as DX Designer, Xpedition, PADS, Cadence Allegro, Eagle PCB, Altium or others.
  • 3 year minimum knowledge and experience required with any one or more of the following analysis tools: HyperLynx, SiSoft, ADS, Cadence Sigrity, HSPICE, LTSPICE or HFSS.
  • Understanding of DDRx design principles.
  • Knowledge and experience with any programming or scripting language highly desirable
  • Must have 3 years knowledge of PCB design problems such as EMI/EMC, signal integrity and power integrity.
  • Excellent communication and interpersonal skills are essential as is the ability to contribute in a remote team environment. Ability to document procedures and debugging knowledge.
  • Willingness to travel to internal meetings and customer sites.
  • Requires the ability to manage and solve complex problems with minimal direction. Job will require multitasking of several complex issues at once, so prioritization ability is essential.
  • Programming experience Highly Desirable: Knowledge of Python, COM, VBScript, JavaScript
About this Company

Siemens AG is a German conglomerate company headquartered in Berlin and Munich and the largest industrial manufacturing company in Europe with branch offices abroad. The principal divisions of the company are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent the main activities of the company.

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