IT Technical Support Engineer

Concrete Plus - New Cairo, Cairo

181
Applicants for
1 open position
51
Viewed
18
In Consideration
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
Job Requirements
  • Bachelor’s degree in computer science.
  • Cairo Residents only.
  • 2- 5 years of experience in the IT field.
  • Excellent English; written and verbal communication skills.
  • Attention to detail and ability to notice errors.
  • Self-motivated to learn and progress.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
About this Company

Among all that is new, Concrete would find one thing unchanged Concrete's commitment to building creative solutions, value, and relationships.organization
Established in 1998 and transformed by new technologies, construction methods, project types, and safety practices.... (More)

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