Contact Center Specialist (Call Center)

Aramex International - Cairo

Applicants for
7 open positions
In Consideration
Not Selected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Bonuses
Arabic, English
7 open positions
About the Job
  • Respond and follow-up customer calls to ensure customer satisfaction.
  • Give the best customer centric experience to the customer.
  • Provide personalized indirect customer service by responding to the needs of the each customer
  • Log shipment collection requests.
  • Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.
  • Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
  • Provides products and service information to customers as needed.
  • Answer customers’ general inquiries.
  • Support the Ops and CMT team in maintaining a high service level and offering the customer a flawless “shipment deliveries” process.
  • Examine Customers’ feedback with the direction/guidance of the “Contact Center” Management, to further improve the whole company service level.
  • Facilitate the flow of information between the customer and the CMTs/ Operations.
  • Coordinate with the dispatch team, when needed, to send products or provide services on time to customers.
  • Book Import Express request.
  • Log potential sales lead and root them to the sales team
  • Identify and escalate priority issues to the Team Leader to ensure customer queries are being handled.
  • Act as operators, receiving and transferring calls and taking messages.
  • Place pick-up and/or book collection for cash and account customers within the permissible agreed upon limit to ensure business orders taking.
  • Log customers’ supplies order requests to ensure easy procurement channel to customers
Job Requirements
  • English Language V.Good
  • Excellent Communication Skills
  • Communication Skills
  • Accountability Skills
  • Team Work
  • Bachelor Degree Holder (only Graduates can Apply)
  • Location: Ghamra
  • Working Hours (9:00 AM - 5:00 PM )
  • Outsourced
About this Company

Aramex is a leading global provider of comprehensive logistics and transportation solutions.

Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the... (More)

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