Help Desk & Senior Technical Support Specialist

I-Score - 6th Of October, Giza

69
Applicants for
1 open position
12
Seen
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Handling any urgent calls regarding complex cases that may not be resolved by call center agents.
  • Analyzing properly the various parts of any received problem and developing logical solutions.
  • Following up on customers periodically.
  • Having good knowledge of the company business and its products to be able to reply to customers’ inquiries.
  • Receiving and handling most of the complex direct complaints and disputes from the Organization’s members (De- Link subject and Facilities, Wrong name, Wrong NID, Subject merge, and D-merge, merge facility, Relink facilities, etc.) and update it through DMM System and review it with section head.
  • Analyzing the case and forwarding it to the assigned person attached with analysis and recommended solution.
  • Following up on complaints status with internal related departments.
  • Generating user IDs and passwords for all new users through Admin application; which will be inquiry through the Organization’s system.
  • Resetting Passwords for the users through the admin application.
  • Sending the new users' ID/Password the related members through FTP Folder after encrypting the file with a complex password.
  • Generating new user IDs and Passwords for all new users through the NID Admin application.
Job Requirements
  • Fluent English and Arabic languages (written and spoken).
  • Business Information System/ Business Informatics University Degree.
  • Financial/Banking Sector background is preferred.
About this Company

The Egyptian Credit Bureau was established in 2005 according to companies law number 159 for 1981 and Capital Market law number 95 for 1992 upon the approval of Capital Market Authority dated 3 August 2005 and the preliminary approval from The Central Bank of Egypt dated 30... (More)

Industry: Banking
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