Help Desk & Senior Technical Support Specialist
I-Score -
6th of October, GizaPosted 4 years ago86Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
- Handling any urgent calls regarding complex cases that may not be resolved by call center agents.
- Analyzing properly the various parts of any received problem and developing logical solutions.
- Following up on customers periodically.
- Having good knowledge of the company business and its products to be able to reply to customers’ inquiries.
- Receiving and handling most of the complex direct complaints and disputes from the Organization’s members (De- Link subject and Facilities, Wrong name, Wrong NID, Subject merge, and D-merge, merge facility, Relink facilities, etc.) and update it through DMM System and review it with section head.
- Analyzing the case and forwarding it to the assigned person attached with analysis and recommended solution.
- Following up on complaints status with internal related departments.
- Generating user IDs and passwords for all new users through Admin application; which will be inquiry through the Organization’s system.
- Resetting Passwords for the users through the admin application.
- Sending the new users' ID/Password the related members through FTP Folder after encrypting the file with a complex password.
- Generating new user IDs and Passwords for all new users through the NID Admin application.
Job Requirements
- Fluent English and Arabic languages (written and spoken).
- Business Information System/ Business Informatics University Degree.
- Financial/Banking Sector background is preferred.
