Customer Relationship Section Head - CRM

Confidential Company - Alexandria

Applicants for
1 open position
Experience Needed:
Less than 5 years
Career Level:
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
Travel Frequency:
Minimal travel
About the Job

The main concern is creating customer retention campaigns and motivating staff. Emphasizing the resumes leadership, communication skills, problem-solving abilities, attention to details and solid Customer Care expertise is a must.


  • Manage relationships with current customers.
  • Conduct market research (Analyzing Competitors, Efficiency of Sales...Etc.).
  • Understanding and align with current customers business goals & objectives and ultimately driving ROI.
  • Negotiating tender and contract terms & conditions to meet both client and company needs.
  • Prepare suitable quotations in response to customers' RFQs.
  • Make recommendations and/or take corrective actions to manage direct reports, team and B2B program's performance as appropriate.
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
  • Reporting and provide data & guides directly to the group's board of directors.
  • Develop and monitor performance indicators.
  • Suggest sales process improvements.
  • Monitoring the statement of account (A/R).
  • Prepare a monthly visits schedule to the current customers.
  • Campaign planning & execution.
  • Maximize current customer lifetime value.
  • Actively approach new targeted business clients through conducting a suitable campaign for each sector and field.
Job Requirements
  • Bachelor’s degree from a reputable University.(Major: Business administration or Marketing)
  • Minimum 5 years as prior experience in B2B sales Or CRM.
  • Superior interpersonal skills (written, verbal, presentation)
  • Ability to establish and maintain effective professional relationships; gain trust, and respect with business partners
  • Strong analytical skills; use and understanding of data to measure performance and influences to achieve objectives.
  • Fluency in English.
  • Demonstrated ability to maintain a high level of enthusiasm and motivation.
  • Strong Negotiation Skills.
  • Alexandria resident is a must.