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Job Description
- Receive, direct and reply telephone messages.
- Prepare statistical reports.
- Providing quality customer service
- Respond to public inquiries
- Posting guests info on the system; and generate all reports related to the guest agenda, satisfaction, requirements, etc.
- Fulfills all requests from the guests to ensure their comfort, satisfaction, and safety.
- Administrates all reservations, cancellations, and no-shows, in line with Amsterdam Clinic's policy
- Deals with all potential guests inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Job Requirements
- Bachelor degree.
- Excellent command of English Language; written, spoken.
- Problem-solving skills
- Very good communication skills.
- Work under pressure.
- Stress management skills.
- Ability to deal with guests, handle their requests and answer their calls in a professional manner.
- Ability to use the System to create our guests' profiles, monitor the agenda, and update checking in/out records.
- Ability to use MS office.
- Ability to use the system in posting data and printing reports.
- Taking ownership and having a high sense of responsibility.
- Attention to details and spotting errors.
- The ability to handle guest problems or complaints.
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