Call Center Agent

Amsterdam Clinics - Alexandria

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job
  • Receive, direct and reply telephone messages.
  • Prepare statistical reports.
  • Providing quality customer service
  • Respond to public inquiries
  • Posting guests info on the system; and generate all reports related to the guest agenda, satisfaction, requirements, etc.
  • Fulfills all requests from the guests to ensure their comfort, satisfaction, and safety.
  • Administrates all reservations, cancellations, and no-shows, in line with Amsterdam Clinic's policy
  • Deals with all potential guests inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Job Requirements
  • Bachelor degree.
  • Excellent command of English Language; written, spoken.
  • Problem-solving skills
  • Very good communication skills.
  • Work under pressure.
  • Stress management skills.
  • Ability to deal with guests, handle their requests and answer their calls in a professional manner.
  • Ability to use the System to create our guests' profiles, monitor the agenda, and update checking in/out records.
  • Ability to use MS office.
  • Ability to use the system in posting data and printing reports.
  • Taking ownership and having a high sense of responsibility.
  • Attention to details and spotting errors.
  • The ability to handle guest problems or complaints.
About this Company

Welcome. When you arrive at Amsterdam Clinics you will experience a different kind of healthcare. You will receive state-of-the-art diagnosis, treatment, and rehabilitation for all of your orthopedic and sports-related conditions. Our expert, friendly team of Orthopedic... (More)

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