Automotive Service Advisor

Confidential Company - 6th Of October, Giza

54
Applicants for
1 open position
54
Seen
8
Shortlisted
46
Rejected
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
3,000 to 5,000 EGP per month, Performance based incentive
Education Level:
Bachelor's Degree at least
Vacancies:
1 open position
About the Job
  • Handle all customer communications through telephone, email or face to face
  • Test-drive vehicles with customers prior service to acknowledge customer comments and concerns for accurate diagnosis
  • Ensure availability of all necessary parts required on time
  • Estimate the cost and time needed for repairs
  • Prepare work orders including full description of customer concerns and repairs
  • Follow up workshop workflow
  • Prepare service and parts invoices for customer payment
  • Maintain a positive, friendly and transparent relationship with all customers and boost customer satisfaction levels
  • Handle customer complaints professionally
Job Requirements
  • Excellent knowledge of automotive service and repair works, workmanship standards, diagnostic scanner tools and workshop tools
  • Ability to easily read and interpret service, repair and maintenance manuals
  • Advanced computer literacy and good use of MS Office
  • Highly presentable and leading personality
  • Valid driving license
  • Bachelor degree in Engineering (preferably automotive)
Industry: Automotive