Xerox Egypt - Downtown, Cairo
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A service Delivery Manager (Project Manager) is required to support the successful delivery of DTPS contracts to enterprise clients.
He/She will be responsible for the production of Management Information and the measurement of key controls working directly with the operations team to ensure the effective delivery of the service and achievement of service levels.
The incumbent will be the single point of contact for reporting and a number of Service Operation processes including Incident Management, Problem Management, Service Level Management, Knowledge Management and Event Management. In addition
He/She will be required to ensure compliance to the relevant contractual governance & control requirements. The team is leveraged across several central/local government contracts with each team member having a primary focus on a single contract.
3 to 5 years
Not Specified at least
Publishing and Printing
Xerox helps businesses and governments improve the flow of work to enable greater performance, agility and transformation.
A diversified business services company, we are also leaders in document management and managed print services. •
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