Reporting Specialist
B.TECH -
Maadi, CairoPosted 2 years ago96Applicants for1 open position
- 14Viewed
- 3In Consideration
- 6Not Selected
Job Details
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Job Description
- Engagement with Business Unit and Workforce Management Team in relation to call center performance and provide commentary on impacts and key driver
- Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports
- Used workforce tracking tools to maintain information on employee activity and status, including scheduled assignments and absences, meetings and other schedule exceptions
- Facilitate any vendor or Stuffing needs as creating new users terminate any resigned users reporting and escalate any technical issues
- Researched issues through data mining databases/systems
- Providing recommendations for improved performance within the Workforce Management team and for supported work groups
Job Requirements
- Bachelor Degree
- 1-2 years of experience in analysis
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