With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Reporting Analyst (MIS) - Senior Process Associate – English – On Site Cairo!Responsibilities Maintain reports & spreadsheets for historical data, manage email queues Work closely with Operations for daily, weekly & monthly reports Participate in periodic meetings with Operations & the Client Provide insights & analytics on drivers impacting Service Levels & Volume Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights Extremely good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans etc., Providing insights on existing data to internal/external stakeholders Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively All the observations should be reported to WFM to help changing the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any Maintain reports & spreadsheets for historical data, manage email queues Work closely with Operations for daily, weekly & monthly reports Recommend staffing changes to match the call demand & co-ordinate with the WFM resource on a daily basis to ensure adequate staffing is maintained. Participate in periodic meetings with Operations & the Client Provide insights & analytics on drivers impacting Service Levels & Volume Providing insights on existing data to internal/external stakeholdersQualificationsMinimum qualifications Any graduate degree or equivalent with a strong academic record Relevant work experience in MIS/Reporting Excellent Communication Skills Proficiency with MS Excel, specifically pivot tables, vLookups and PowerPoint requiredPreferred Qualifications Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required Proficiency in VBA Macros & Advance Excel is preferred Ability to provide coverage during operational hours, with after-hours coverage as needed is required Ability to develop and maintain effective communication with client and internal stakeholders is required Ability to interact with Global Teams & global stakeholders Strong analytical and quantitative skills and ability to see trends and patterns in data and translate data into decisions is required Preferred to have exposure to Global clients & should be familiar with different Time Zone Strong attention to detail What can we offer? Attractive salary; Stable job offers - employment contract; Work in a multicultural environment; Various trainings (initiating, soft skills); Development Opportunities; Benefits (Medical Insurance, Transportation Allowance, Mobile Phone Allowance, Life InsuranceGenpact is an Equal Opportunity Employer. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.JobSenior Process AssociatePrimary LocationEgypt-CairoScheduleFull-timeEducation LevelBachelor's / Graduation / EquivalentJob PostingApr 10, 2024, 12:45:16 PMUnposting DateOngoingMaster Skills ListOperationsJob CategoryFull Time