Product Expert - Mercedes-Benz
Obour City, CairoPosted 5 years ago217Applicants for1 open position
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Job Description
- The Product Expert is the central product and equipment specialist.
- The Product Expert has to demonstrate and explain particular equipment, its function and its operation to visitors/ customers by guiding them clearly and in an inspiring way.
- Thereby giving the customer orientation on the Mercedes-Benz product world.
- Explanation and demonstration of particular equipment, its function, and its operation to visitors/customers by guiding them clearly and in a convincing way that inspires enthusiasm.
- Proactive reception entering visitors/customers and assessment of their concern.
- Provision of an (initial) overview on the Mercedes-Benz products based on the visitor’s/customer’s interests and preferences.
- Usage of digital media elements for information or product consultation.
- Preparation and execution of the vehicle handover, if requested by the Salesperson.
- Conduction of product FAQ sessions which include answering customer questions, demonstrating the assistance systems and taking advantage of cross-/ up-/ on-selling opportunities.
- Perform customer test drives /clarification of all relevant test drive details.
- Keeping up to date on competitors’ product information and using this to provide a critical comparison for potential customers.
- To provide a ‘hub’ of product knowledge in the showroom environment
Job Requirements
- 0 to 2 years
- Bachelor's Degree at least
- v good English.
- Someone who loves cars and informative about Mercedes-Benz products