Customer Service Representative - Call Center - Alexandria

Nile Projects & Trading - Alexandria

532
Applicants for
2 open positions
207
Seen
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,600 to 4,000 EGP per month, 2 Months Bonus + Profit share
Languages:
English
Vacancies:
2 open positions
About the Job
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Job Requirements
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Fluency in English is a MUST
About this Company

Nile Projects is a major player in Egypt’s automotive market , being the nations’ Sole Distributor & importer for Bridgestone & Firestone tires as well as JAMAK wheels in addition to multi brand batteries & accessories privileges the company as the largest Tires &... (More)

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