ACS Senior Support Engineer – Database
Oracle -
Cairo, EgyptPosted 4 years ago10People have clicked1 open position
Job Details
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Job Description
- Delivering high quality technical services to ACS customers.
- Ensuring adherence to internal methodology, tools and quality standards.
- Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities
- Work with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of ACS, and act as technical Subject Matter Experts where required
- Be focused on innovation and technology and understand how these can be used to benefit both customers and ACS
- Manage and resolve Customer Requests according to product main strategy and model.
- Respond and resolve customer issues within Key Performance Indicator targets.
- Maintain an up-to-date and in-depth knowledge of new products.
- Ensure the timely completion of planned proactive tasks and Customer Requests.
- Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.
- Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
Job Requirements
Related Work Experience
The candidate should have 5-8 years experience in using and administrating Oracle database server with strong knowledge of UNIX, Linux and/or Windows. Experience in RAC, DB Performance, or Backup/Recovery is a Must.
Formal Education or Equivalent:
The candidates should have a degree in Computer science. Oracle Certified Professional (OCP) is a must/ (OCM) is a plus.
Skills
- Strong knowledge of UNIX, Linux and/or Windows.
- Experience in RAC, DB Performance, DB patching/DB upgrades or Backup/Recovery is a must.
- Experience in one or more of the following technical areas is a plus:
- Oracle Security Products, Oracle Data Guard, Oracle Golden Gate, SQL Tuning, Corruption, Exadata , Super Cluster, ZFS, ZDLRA.
- Having excellent written and spoken English is a must with strong Communication skills.
- Candidate should have Customer focus, working globally, team working and results orientation skills.
Others (Mandatory):
Candidate should be:
- Willing to travel for long tasks or high frequency.
- Willing to work on 24x7 and flexible hours (Out of hours and weekends)
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