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Job Description
- Follow up day-to-day on the team to make sure that they follow the right process and procedures.
- Make sure that Patients complaints or requests got solved.
- Manage and track the team performance and set a proper action plan when needed.
- Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.
- Generate Customers’ reports and send them on time.
- Report team performance to the Supervisor on a regular basis (weekly/monthly).
- Develop an action plan for improvement, implement corrective action
Job Requirements
- 3-5 years in the supervisory level.
- Has the initiative to develop the CS department.
- Previous experience in strong Call Center Companies.
