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Alnafitha - Zamalek, Cairo
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We are looking for Customer Success Support Engineer (Unified Communications - Skype for Business ) as per the capabilities below:
The Customer Success Support Engineer will provide enterprise-level assistance to our customers. He will diagnose and troubleshoot software and help our customers install applications and programs based on our defined scope.
Customer Success Support Engineer responsibilities include not limited to resolving issues, configuring operating systems and using remote desktop connections to provide immediate support. He will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, he will contact clients via phone and/or provide clear, written instructions and technical manuals. Also, Customer Success Support Engineer will be responsible for following up with the customers to make sure that SLA consumption is on track.
More than 5 years
Not Specified at least
Computer Software Consulting Services Information Technology Services
Alnafitha International founded since 1993 in Saudi Arabia is a leading independent provider of IT services and solutions.
Alnafitha provides consistent processes and tools combined with the right skills at the right time and place. We design IT solutions that... (More)