Concierge

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North Coast, AlexandriaPosted 3 years ago

33Applicants for1 open position

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Welcome customers upon entrance and confirm reservations.
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the community.
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
Arrange events, excursions, transportation etc. upon request from owners and residents.
Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
Respond to complaints and find the appropriate solution.
Arrange package delivery and Pick up.
Confirm flights and boarding passes.
Order Amenities for owners’ villas and units.
Maintain data base of local information.
Secure tickets for events.
Maintain supply of brochures, flyers, Handouts and maps.
Maintain menu books for community and local nearby restaurants.
Good command and proficiency of English.
Well versed in basic computer skills, word, excel, Microsoft office, emails.
Make dinner reservations.
Facilitate and promote community services such as Butler service, Enhanced Housekeeping service.
Coordinate with runners to make shopping runs and delivery of amenities and packages.