Operations Supervisor

Responsibilities:

• Greet and welcome clients and set a positive office atmosphere
• Answer the phone questions,address complaints,take messages,and redirect calls to appropriate offices.
• Make sure that all the cleaning work are completed before closing the branch every day.
• Record all data comes from the sales process on the Daily sales sheet and follow-up on it.
• Respond all inquiries from customers inside the branch or by phone or e-mail.
• Review sales process weekly to check the percentages achieved and to increase sales rate .
• Collect all customer invoices on daily basis to be sent to financial department
• Reviewing the sales sheet to avoid any errors before sending it to the financial department.
• Follow-up on the calendar to be aware by the booking schedules for the offices,training rooms and meeting for clients.
• Make sure that all rooms are equipped in a proper way to receive any client according to their needs.
• Receiving daily revenue from the previous shift and reviewing it before transfer to financial department.
• Know well the monthly offers/discounts form the sales department to be presented to customers, to raise sales rates and to attract more customers.
• Keen to provide outstanding service to the client and provide all needs to gain their satisfaction and to maintain them .
• Follow-up on the regular maintenance of the place to report for any malfunctions or the damaged materials to be repaired or for replacement.
• Follow-up with the purchasing/admin departments in order to purchase needed supplies for the work-place .
• Support in any assigned tasks when needed related to the scope of work.
• Provide periodical reports to their superiors as needed.