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Job Description
- Design and execute specific pieces of project, direct Associate Analyst / Consultant activities, interact with mid- to senior- level payments managers. Support business development either follow-on or new sales.
- Rigorously and logically identify issues covering entire client problem with oversight
- Generate key hypotheses and independently structure work at a stream level
- Perform sophisticated, hypotheses-driven analysis with broad oversight
- Thoroughly check own work
- Draw well-integrated conclusions and insights
- Construct storylines at the work stream level
- Engage audience with verbal communications and presentations
- Deliver presentations
- Direct Analysts
- Identify engagement risks in stream
- Develop effective working relationships with mid-level client management
- Assess client agenda, internal culture and change readiness with guidance
- Builds peer relationships with key team members to identify opportunities to broaden relationship
- Engage in client communications with client peer group within the framework of the overall communications strategy
- Clearly define client and MasterCard Advisors roles and individual responsibilities for deliverables
- Proactively seek opportunities to support proposal preparation
- Identify client challenges and formulate ideas on opportunities to leverage MasterCard Advisors capabilities, surfacing these to senior Advisors staff with broad oversight
- Develop Intellectual Capital from client work with senior oversight
- Contribute to the development of Intellectual Capital in Special Interest Groups
- Actively contributes to Special Interest Groups by participating in creating points of view, articles, methodologies
- Proactively seeks opportunities to lead small projects
- Actively contribute to Knowledge Center databases; actively gather and encourage contribution in areas of interest
- Implement, modify and apply Intellectual Capital, methodologies and tools from other projects
- Structure client work to facilitate capturing as Intellectual Capital with senior oversight
Job Requirements
Key & Core Competencies: Behavioral and leadership knowledge, skills, and abilities that contribute to an individual’s success on the job
Core Consulting Skills
- Analytics & Insights
- Probe deeply when confronted with inconsistent or interesting findings
- Communications & Presence
- Construct logical storylines
- Write slides that are quality-assured, requiring minimal editing
- Communicate meaningfully in formal and informal settings
- Demonstrate active listening
- Confidently deliver presentations
- Team Contribution & Engagement Management
- Valued team contributor
- Understand and be sensitive to budget/profitability
- Leverage supervisors time and skills efficiently
- Plan well and be organized and structured to manage time and work effectively
- Actively seek others to share information
- Use coaching and development effectively
Client Management
- Is highly respected by the client
- Generate enthusiasm among client team to support team recommendations
- Tailor communication style for situation with client
Selling Skills
- Maintain ongoing contact with client staff during assignments
- Bring personal contacts to bear when useful
- Develop effective working relations with client personnel
Knowledge Management
- Actively participate in assigned Special Interest Groups
- Proactively seek new knowledge in project related topics and beyond, and through advanced set of resources (e.g. conferences, expert networks)
- Actively share tools, methodologies and best practices across projects
- Demonstrate ability to be expert/point of contact in some areas
- Demonstrate ability to cull Intellectual Capital from research
- Leverage learnings across Special Interest Groups, past projects, industry research and MasterCard initiatives
- Is considered a leader in one or two areas of Intellectual Capital
Multi-Cultural Skills
- Basic understanding of regional attitudes and behavior, as needed
- Intermediate language fluency in the various regional markets, as appropriate
- Corporate Leadership Principles: Set of principles designed to guide employee’s leadership performance and behavior
Encourages Thoughtful Risk Taking
- Promotes constructive dialogue and debate
- Uses & shares data to objectively assess risk
- Treats failures as learning opportunities
Emphasizes Empowerment and Accountability
- Empowers and coaches others to make decisions, while simplifying processes and delegating approvals wherever possible
- Accepts clear responsibility and accountability for results
Operates with a Sense of Urgency
- Energizes other to compete to win
- Serves as a catalyst for culture change
- Proactively addresses challenges and makes quick decisions based on best available information