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Technical Support Specialist (Hospitality)

Interact Technology Solutions
Maadi, Cairo
Posted 4 years ago
56Applicants for1 open position
  • 46Viewed
  • 2In Consideration
  • 44Not Selected
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Job Details

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Job Description

  • Remotely, provide first-level technical support for all equipment and software concerning Aloha Software
  • Troubleshoot and respond to desktop, Server, and network issues and support system problems/requests by providing detailed resolutions to customers in a timely manner.
  • Effectively handle POS support calls from initiation to resolution, and escalating issues appropriately
  • Proactively monitor and address system failures and use your technical knowledge and troubleshooting skills to solve user issues
  • Troubleshoot and diagnose hardware, software, network problems, and performance of systems affecting end-users and provide solutions
  • Perform various project-related tasks as needed, maintain passwords, data integrity, and file system security

Job Requirements

  • Ability to work on rotational and overnight shifts.
  • 1- 2 Years of Experience in the same role
  • Bachelor's Degree from a recognized university or equal
  • Experience working with software which served Restaurants and Cafes
  • Restaurant POS knowledge using the Aloha system is preferable.
  • Excellent communication skills (written and verbal)
  • Strong computer skills (i.e. excel, word, windows-based products, client/server environment).

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