Travel Services Operator

Full Time

Egyliere -
Cairo, EgyptPosted 10 years ago

116Applicants for2 open positions

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Job Description

Specific tasks for this position will include but are not limited to:

To build relationships with existing clients and to understand their business needs.
To handle operational activities related to outgoing and incoming travel activities.
To manage the inquiry source with Egyliere Travel team and communicate with Marketing.
To contract and negotiate with suppliers to achieve best services at least possible costs, producing the most innovative, creative, and attractive and price‐worthy proposals for all client requests.
To manage proposals, costs breakdown and all profit and cost margins conforming with company's policies.
To continually research, develop and improve products and services offered aiming at being the most creative provider of services in the market.
To coordinate with department staff to ensure that responses to queries are timely, professional and comprehensive.
To create, maintain and administer client database on a program and liaise it with the Marketing Executive.
To follow up on new customer leads and coordinate with the Aviation Department on the matter.
To gain a full and thorough understanding of the different software solutions provided to Egyliere and to ensure that sales, pricing and contracting functions are all conducted with this understanding in mind.
To negotiate with the different solution providers on Egyliere booking engine creation.
To manage Egyliere Associates in order to deliver an impeccable service to Egyliere customers as per the company’s standards and requirements.
To actively ask team members for ideas and suggestions and to create forums where people feel comfortable to speak up.
To continuously seek ways in which the work can be improved and to react in a timely manner.
To develop suggested remedies to attack areas of weakness.
To arrange weekly update meetings with the team.
To encourage the team to build relationships with key partners and to improve departmental efficiency.
To be able to set SMART goals and objectives effectively.
To recognize successful completion of goals, objectives and projects and when appropriate celebrates successes.
To handle stress and pressure in an effective manner, consistently maintaining high level of motivation and standard of work.
To overcome obstacles caused by conflicting priorities, lack of resources, difficult or demanding situations in the internal or external environment.

Job Requirements

Ambitious.
Possesses Sales‐drive.
Effective communicator, quick understanding of clients’ needs; capable of making recommendations accordingly.
Ability to handle stress and work around‐the‐clock as required.
Energetic, sensitive and enthusiastic.ad
Ability to work independently, exercising discretion and judgment.
Capability of maintaining a favorable company image when interfacing with outside sources.
Multitasking: Skilled at working on simultaneous projects, without loss of details.
Must be proficient in English. A second language is preferred but not required.