Services Manager

Cisco - Riyadh ,Saudi Arabia

91 people have clicked
Experience Needed:
More than 10 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

What You'll Do

  • Own successful customer delivery, quality and realization of customer outcomes
  • Manage delivery risks, issues, escalations and fine-tune project and program execution
  • Align and scale customer experience delivery resources to enable business priorities.
  • Responsible for executing upon customer contract to achieve customer objectives
  • Drive workload utilization of delivery resources through appropriate skillset mapping and customer alignment
  • Own demand and capacity management to ensure a successful customer delivery
  • Identify opportunities for portfolio delivery expansion and efficiency gains.
  • Promote and drive global delivery through CX Centers
Job Requirements

Who You Are

  • You have 10+ years of experience within service delivery
  • You main responsibilities include customer satisfaction and internal coordination
About this Company

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to... (More)

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