Senior Quality Assurance Officer
INDEVCO -
6th of October, GizaPosted 4 years ago107Applicants for1 open position
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Job Details
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Job Description
- Handle all returned goods quality investigations and find out the responsible department.
- Record and analyze customer complaints in order to prepare daily analysis reports to be presented to the Management.
- Follow up on the implementation of the corrective action set during the customer complaint meeting to ensure lower complaint percentage.
- Conduct quality circles and awareness sessions to concerned parties.
- Issue and analyze the ICC – Internal Customer Complaints, set action and follow up on implementation.
- Review customer complaints against order documents to make sure that the complaint is valid.
- Conduct customer visits when needed with the concerned sales employee and to provide technical guidance and support in their production process.
- Follow up on the returned goods process with all concerned departments to ensure that goods are segregated and the complaint cycle is approved.
- Prepare reports regarding the status of returned goods and submit them to management.
- Sort out returned good received from the customer then validate complaints in order to identify the defect and defected percentage.
- Review and revise artwork design after mounting and before the printing process to ensure customer requirements’ are met.
Job Requirements
- Bachelor of Business Administration (BBA)
- Customer Oriented