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Job Description
KEY ACCOUNTABILITIES:
- Provide Tier 3 & 4 support and maintain Al Futtaim Group’s Complex Network Infrastructure.
- Manage critical and high impact network incidents.
- Perform analysis of network infrastructure and contribute towards design, integration and enhancements.
- Work with cross-functional teams to identify risks and issues, create plans to mitigate and resolve them.
- Act as technical liaison with vendors to resolve issues within prescribed SLAs.
- Participate in IT infrastructure projects and perform other duties as assigned.
- Develop documentation and knowledge base for issues and remediation steps for Tier 1&2 support teams.
- Ensure proper case handling and provide coaching and training as necessary.
- Demonstrate excellent problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member.
- Remains highly informed on industry best practices applicable to the responsibilities of this position.
Job Requirements
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge:
- A degree in Computers, Telecommunication or related discipline
- CCIE Routing & Switching Certification is highly desirable. CCNP is a must.
Minimum Experience:
8+ years of experience in Converged Enterprise Network Design, Implementation and Support in a Large Enterprise
Job-Specific Skills:
- Good experience with routing and switching protocols (OSPF, ISIS, EIGRP, BGP, HSRP, STP, VPC, LACP etc.), IP addressing and protocols (TCP/UDP).
- Experience with Cisco Routers, Nexus / Cisco / Alcatel Switches and Wireless Controllers.
- Excellent understanding of TCP/IP, SNMPv2c/v3, NTP, AAA, TACACS, SSHv2, RADIUS, DNS, DHCP, LDAP, etc.
- Strong troubleshooting skills with excellent verbal and written communications.
- Highly motivated, enthusiastic and strong team player with excellent communication skills.
- Must be able to work occasional weekends or after-office hours.
- Good Understanding of Cloud Network Infrastructure (Azure, AWS)
Behavioural Competencies :
- Must be an excellent team player with positive attitude.