Job Details
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Job Description
- Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care.
- Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation.
- Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor, mats etc.)
- Provide clear cost estimates and keep customers informed of work progress
- Monitor the work progress and keep customers informed of changes to cost and or completion times.
- Create clear precise customer invoices that show and itemize all parts, labor and Material.
- Take all necessary actions to resolve customer complaints in the shortest possible time
- Ensure all customers vehicles are clean and ready according to the promised completion time
- Carry out the service delivery to the customers using the Honda Active delivery processes
Job Requirements
- Bachelor Degree with Engineering background
- 0-2 years in Automotive section
- Proven customer relations skills both in person and over telephone
- Proven ability to communicate and determine customers’ needs and to sell the dealership's parts and service capabilities based on features, advantages and benefits
- Basic automotive knowledge and experience
- Legible writing and good administrative skills
- Good communication skills (listening, questioning)
- Good time management skills
- Proven selling skills
