Junior Business Transformation Consultant

IBM - Riyadh ,Saudi Arabia

62 people have clicked
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

Your Role and Responsibilities

  • Responsible for monitoring and responding to open tickets submitted through an incident management system

  • Troubleshoot and escalate alerts that cannot be resolved to appropriate section
  • Prioritize and handle service requests and incidents
  • Progress issues and provide relevant information for troubleshooting or for clarification
  • Identify opportunities for process improvement and contribute to departmental initiatives
  • Responsible for improving and documenting the technical processes around application support
  • Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
  • Resolve system problems
  • Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
  • Responsible for installing, configuring, and administering application servers
  • Responsible for the set-up of interconnections to external interfaces, including Java, Mail server, RDBMS, and web services
  • Develop scripts works with team to automate repeatable manual tasks
  • Responsible for troubleshooting and resolving application or infrastructure issues
Job Requirements

Required Technical and Professional Expertise

  • Graduation in Management Information Systems or Technolgy related major
About this Company

International Business Machines Corporation (IBM), incorporated on June 16, 1911, is a technology company. The Company operates through five segments: Cognitive Solutions, Global Business Services (GBS), Technology Services & Cloud Platforms, Systems and Global Financing.

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