Customer Service Manager

Kai Collections - Heliopolis, Cairo

Applicants for
1 open position
In Consideration
Experience Needed:
More than 2 years
Career Level:
Job Type:
Full Time
4,000 to 4,500 EGP per month
1 open position
About the Job
  • Follow up with customer’s orders/shipments to ensure they are delivered on time and payment is received accordingly.
  • Answer all daily questions received through social media (Facebook, Instagram)
  • Answer all email inquiries received entailing customer inquiries and issues
  • Answer all phone call inquiries received on a daily basis
  • Place orders in our system for customers wanting to order through Instagram or Facebook direct messages or even phone calls
  • Initiate and process all exchange orders for customers and effectively communicate them with our warehouse staff.
  • Conduct follow up calls with our customers to issue feedback on our products and overall service etc.

Position Starts March 2020

Job Requirements
  • Fluent in both English and Arabic is a must.
  • Computer Savvy
  • Excel proficiency
  • 2 years’ minimum experience in the customer service field
  • Strong relationships and communication with our shipping company’s account manager will be required.
About this Company

KAI Collections is an Egyptian premium men's swimwear brand that meets the highest standards of quality and style through our tailored and iconic swim shorts.

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