Call Center Agent

Rehlat - Mohandessin, Giza

59
Applicants for
6 open positions
33
Seen
8
Shortlisted
1
Rejected
Experience Needed:
Less than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
6 open positions
About the Job

Responsible For:

  • Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers
  • Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Make sure that all customers issues are handled.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow up (Call and Email) with customers in case of pending/escalated issues.
  • Communicate clearly and effectively with customers
Job Requirements
  • Minimum of 6 months to 1 year experience as a customer service agent
  • Immediate joiners are preferable.
  • Excellent communication and presentation skills
  • Excellent English
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Please apply only if you're graduate
About this Company

Rehlat, which means ‘Travel’ in Arabic, is an online travel agency catering to the Middle East. Rehlat is one of the fastest growing travel companies in the Middle East. At Rehlat, we are a team of experienced and passionate travelers who understand travel & eCommerce. We... (More)

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