Tracking Specialist
Hatolna -
Cairo, EgyptPosted 4 years ago13Applicants for1 open position
- 12Viewed
- 4In Consideration
- 0Not Selected
Job Details
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Job Description
- Follow up the purchased items on daily basis.
- Update the tracking details & estimate delivery of each item.
- Follow up the shipments movement till delivery to the warehouse.
- Contact the websites in case of shipping delay to accelerate shipping.
- Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
- Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
- Take the required arrangements in order to return item (s) to the websites if needed.
- Reply to the customer inquiries and complains through the tickets system.
Job Requirements
- Must be able to handle a number of different duties in same time
- Can stay organized and work well under stress
- Phone experience and basic computer skills
- Ability to make intelligent decisions on the fly and under pressure
- Strong MS excel skills
- Must be available for periodic night and or weekend issues via email and occasional phone
- Good command of English
