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Job Description
- Call center pharmacists work with patients to resolve issues about medication that has been prescribed, and to answer such concerns as dosage amount, frequency of administration, drug interactions, or any specialized requirements that may apply. These pharmacists work with patients to answer any questions they might have, as well as evaluating their plans of care to avoid any medication conflicts. They also report adverse drug events.
- Call center pharmacists also provide medication therapy management, reaching out to patients who are not following the recommended therapy to do a comprehensive medication review. The pharmacist will do an assessment of a patient’s medication use over the phone, and provide recommendations and follow up. The recommendations could involve education about a particular condition or medication, an adverse drug assessment, cognitive impairment assessment, or refill convenience methods, among other interventions.
- Call center pharmacists also work with doctors and hospitals, providing information and feedback, as well as collaborating on patient care and treatment regimens.
- These pharmacists also work with other staff at the call center, making recommendations to the director of pharmacy about the center’s operating procedures to maintain good customer relations. The pharmacist also works with healthcare teams at the call center to coordinate patient care.
Job Requirements
- Pharmacy Graduated is must
- From 1 year of experience
