Customer Service Representative

Bites for Development - Sheikh Zayed, Giza

45
Applicants for
8 open positions
40
Seen
19
Shortlisted
17
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,200 to 4,000 EGP per month, Medical & Social Insurance
Languages:
English
Vacancies:
8 open positions
About the Job
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up.
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Inform customer of deals and promotions
  • Sell products and services

Salary will be 3200 Basic Salary + 800 KPIs

Job Requirements
  • Proven customer support experience
  • Very good in English Language is A must (Spoken-Written-Reading)
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
  • Able to adapt with rotational shifts
  • Applicants from nearby area like : October, Haram & fisal.
About this Company


Bites is a centralized multi-functional platform creating a synergy between customers and restaurants by exuberating their divine passion for food with a social and interactive appeal. Not only will this bring restaurants and their customers closer but it will also provide a social awareness like never before

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