Service Engineer

LG Electronics -
Katameya, CairoPosted 4 years ago

153Applicants for2 open positions

Job Details

Experience Needed:

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Roles and responsibilities :

Responsible for meeting monthly Key Performance Indicator (KPI) metrics, such as:
Repair short completion lead time
High repair quality.
Daily Technicians’ Productivity
Service Center Expenses
Manage spare parts warehouse and ensure stock counting accuracy.
Train and develop service center technicians.
Preparing annual budgets and monitor quarter performance accordingly.
Direct continuous improvement activities to maximize efficiency and eliminate waste throughout the operation.
Work cross functionally with other company departments to ensure best service quality for external customers

Requirements :

Bachelor’s Degree [Mechanical/ Electrical/ Mechatronics]
Experience in the usage of computers and office software packages
Experience in dealing with SAP ERP is an asset
Fluent in English Language
Minimum 3 years of relevant experience within the Supervision of Home Appliances Customer Service center.
Managing staff and operational systems in a direct customer facing role.
Experience in training and employee development
Strong supervision of a repair process, and basic business operations is strongly desired
Strong skills in multi-tasking and proactive thinking