Service Engineer

LG Electronics - Katameya, Cairo

Applicants for
2 open positions
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Transportation
2 open positions
About the Job

Roles and responsibilities :

  • Responsible for meeting monthly Key Performance Indicator (KPI) metrics, such as:
  • Repair short completion lead time
  • High repair quality.
  • Daily Technicians’ Productivity
  • Service Center Expenses
  • Manage spare parts warehouse and ensure stock counting accuracy.
  • Train and develop service center technicians.
  • Preparing annual budgets and monitor quarter performance accordingly.
  • Direct continuous improvement activities to maximize efficiency and eliminate waste throughout the operation.
  • Work cross functionally with other company departments to ensure best service quality for external customers

Job Requirements

Requirements :

  • Bachelor’s Degree [Mechanical/ Electrical/ Mechatronics]
  • Experience in the usage of computers and office software packages
  • Experience in dealing with SAP ERP is an asset
  • Fluent in English Language
  • Minimum 3 years of relevant experience within the Supervision of Home Appliances Customer Service center.
  • Managing staff and operational systems in a direct customer facing role.
  • Experience in training and employee development
  • Strong supervision of a repair process, and basic business operations is strongly desired
  • Strong skills in multi-tasking and proactive thinking
About this Company

LG’s innovative technologies, unique products, and cutting-edge designs are an investment in the future.
LG Electronics, Inc. is a global leader and technology innovator in consumer electronics, mobile communications and home appliances.
With 117 operations around... (More)

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