Front Desk Group Leader | IKEA | Dubai

Al-Futtaim - Dubai ,United Arab Emirates

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Experience Needed:
3 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Key Specific Accountabilities:


  • Assist the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
  • Ensure to maintain waiting time to provide good shopping experience to customers.
  • Ensure process efficiency in booking and goods handover process.
  • Prepare appropriate plans and schedules in order to meet Deliver and Assembly needs/In field service providers.
  • Assist the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
  • Maintain the KPI reports and preparing an action plan for those areas of concerns.
  • Prepare plan to increase the productivity of service providers.

People Management and Development

  • Motivate the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
  • Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
  • Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
  • Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.


  • Act as administrator and be a super user for analysing the data

Job Requirements

What's more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share IKEA values every day
  • Post Graduate
  • 3-4 years relevant experience, retail preferred
  • Computer literate
  • Analytical Skills
  • Good Communication Skills
  • Problem Solving Skills
About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

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