F&B Reservation Agent

Four Seasons Hotels and Resorts - Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

JOB FUNCTIONS:

  • Type correspondence, reports, etc. which includes composition of letters and memorandums;
  • The ability to open and examine incoming correspondence, re-routing mail when appropriate and gather data necessary for response;
  • Handle telephone calls for Bullona/F&B reservations following the standards of Four Seasons Hotels;
  • Ensure proper and correct communication between all the restaurants;
  • Maintain files and respond properly in any hotel emergency or safety situation;
  • Perform other tasks or projects as assigned by the Restaurant GM;
  • Learn and use various programs in personal computers;
  • Maintain a cordial and professional environment in the office with all visitors and co-workers at all times;
  • Use all telephone, fax, computer and other equipment for Hotel business only;
  • Answer telephone and use the paging system according to Four Seasons' standards;
  • Type in a proficient manner to ensure a quality and timely product;
  • Maintain all files in accordance with established procedures and standards;
  • Maintain a friendly, caring and helpful attitude with clients, as well as other hotel personnel;
  • Assist in the preparation of reports as required by the Restaurant GM;
  • Copy, fax or mail any documents, files, proposals, prospectus or applications as needed;
  • Trace reservations The ability to translate food items into Arabic for the menu lay-out;
  • Understand the basic food items for menu translations & help during operation.
Job Requirements

QUALIFICATION REQUIREMENTS:

  • Excellent reading, writing and oral proficiency in the English and Arabic language;
  • Typing, filing, telephone and general secretarial skills;
  • Must be able to type a minimum of 40 WPM;
  • Previous Food and beverage, hotel and/or related experience required;
  • Prior word processing software experience preferred.
About this Company

The story of Four Seasons Hotels and Resorts, which opened its first hotel in 1961, is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. The Canadian-based company has, for more than 50 years, transformed the... (More)

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