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Job Description
- Act as Level 1 (L1) support with clients.
- Receiving calls or automatic tickets,
- Respond to clients with status of tickets,
- Monitor the system performance through
- Run health check scripts,
- Run health check reports,
- Communicate incidents with level 2 support team,
- Create tickets based on support case,
- Utilize the ticketing system to send alerts and update tickets status.
Job Requirements
- BSc degree is required,
- Strong IT background (knowledge of web, operating systems, etc.)
- Strong command of English and Arabic (writing and speaking),
- Linux Administration skills is required,
- Oracle DB administration will be highly recommended,
- Experience in working with Oracle WebLogic application server will be highly recommended.
- Support engineer should cover the whole 24 hours and the shift will be rotated among 3 engineers.